Another reason to hate Sprint PCS

So I get this bill for $165 from Sprint even though I haven't had service with them for three months now because I had the crappiest reception in the world on their service. I call and speak to someone who tells me that it was from an early termination. I signed up with them in March of 2002 and cancelled in June of 2004. They have a two year contract. I asked the guy to explain to me how that was less than two years and he told me that I had renewed my contract with them in Oct of 2003. What had actually happened in Oct of 2003 was that they cancelled my service because of some glitch in their billing system, but at the time, they told me my service was down because of network difficulties. I explained this to the guy who promptly put me on hold and then hung up on me.

I called back and spoke to a woman who said that she saw no record of me having had called in earlier. She told me that she showed that I had renewed my contract in March of 2003. I asked her why I would have done that when I still had a year left on my contract at that point and asked her if she saw any early termination fees on my account then. She put me on hold and then hung up on me.

I called a third time and the guy I spoke to said he showed that the charge was for early termination, but that I had renewed my contract in March 2004! At that point, I started to get pissed off and told him what the previous two people told me and asked why every person I spoke to said that I had renewed at a different time? I told him that by early this year, I was counting down the months until I could cancel and that the last thing I would have done was renew. Besides which, it made no sense for me to lock into another two years at that point when I could have continues month to month. He put me on hold but didn't hang up on me. He came back and said that since they couldn't prove I renewed in March of this year, I wouldn't have to pay the early termination fees, but that I would have to pay the late fees for not having paid the early termination fees. I then asked him why I should have to pay late fees on a charge I shouldn't have gotten in the first place, but he wouldn't relent.

So I just sent a check off to Sprint for $15 for late fees on a bogus bill. I guess they need to make money any way that they can. I'll never use them again and neither should anyone reading this.